Below is a list of resources. More will be added as they become available.

For immediate emergency assistance, call 911.

Emergency Shelter

Holmes Convocation Center (111 Rivers Street)

In partnership with the Red Cross.

Food, water and beds available to students and community members. Off-campus students, faculty and staff in need of shelter should call 1-800-RED-CROSS (733-2767).

Disaster Relief Hub

Resources and support for faculty, staff and students with representatives from Counseling & Psychological Services, Case Management, Emergency Management, Financial Aid, Off-Campus Student Services, the Student Legal Clinic and App State Disaster Relief Recovery Fund.

Monday – Friday
10 a.m. – 3 p.m.
Office of the Dean of Students
Plemmons Student Union (3rd Floor, Room 324)

Non-Emergency Phone Numbers

• 828-262-2000 Appalachian State University’s Main Line
  • Monday – Friday, 8 a.m. – 5 p.m.
• 828-268-6200 Boone Town Hall
  • Monday – Friday, 8 a.m. – 5 p.m., hours subject to change
• 828-263-4178 Appalachian Medical Reserve Corps Non-Emergency Call Center
  • For non-urgent inquiries and reports related to storm impacts
  • Leave a message and calls will be returned in the order they are received

Food

Central Dining Hall

Monday – Friday, 9:30 a.m. – 8 p.m.

Crossroads

Monday – Thursday, 10 a.m. – 7:30 p.m.

Trivette Market

Monday – Friday, 1 – 9 p.m.

Health Care

M.S. Shook Student Health Service

Monday – Friday, 8 a.m. – 3:30 p.m.

Urgent care, illness/injury visits, lab, pharmacy and psychiatry services are available. Limited X-ray services are available..
Routine appointments will be rescheduled.

Counseling

Counseling for Students

If in the Boone area and experiencing an urgent mental health concern, call the Counseling Center at 828-262-3180 and select the option to speak with the counselor on call.

Counselors available in-person for Let’s Talk
3rd Floor of the Student Union, outside the Disaster Relief Hub / Dean of Students Office
Tuesday - Friday, 10 a.m. – 3 p.m.

TeleTalk Consultations are available for App State students.
Monday – Friday, from 1 – 3 p.m.
Visit Let’s TeleTalk to access the Zoom link

For additional mental health emergency resources, visit the Counseling and Psychological Services website.  

Counseling for Faculty and Staff

If you’re a faculty or staff member experiencing a mental health emergency, please call 911 or the Daymark Recovery Services Crisis Line at 866-275-9552. (Boone) or Catawba Valley Healthcare Mobile Crisis Management 828-695-2511 (Hickory).

For support, referrals or to schedule a counseling appointment, contact Counseling for Faculty and Staff (CFS) at 828-262-4951. A CFS team member will respond to provide assistance or set up an appointment.

Laundry

Washers & Dryers available at no cost. Show your App State ID.
Monday – Friday, 8 a.m. – 8 p.m.

• Faculty & Staff: Thunder Hill (park in New River Lot)
• Off-campus Students: Laurel Creek (park in Blue Ridge Lot)

Wellness

University Recreation

Student Recreation Center
Monday – Friday, 11 a.m. – 7 p.m.

Mt. Mitchell Fitness Center
Monday – Friday, 10 a.m. – 4 p.m.

Building Access

Faculty may access their offices to retrieve items, with the exception of the Holmes Center academic areas, Leon Levine Hall, Rankin Science Building, Varsity Gym and Walker Hall.

Belk Library and Information Commons

Monday – Friday, 9 a.m. – 5 p.m.
Public computers, printing, power and charging stations are available.

Plemmons Student Union

Monday – Friday, 10 a.m. – 8 p.m.

New River Light & Power

For power restoration updates, an outage map and information about disconnecting service, please contact New River Light & Power’s customer service.

Latest updates and information:

• Website: nrlp.appstate.edu
• Facebook: @New River Light & Power
• Instagram: @New_River_LP
• X: @New_River_LP

Customer Service

Monday through Friday, 8 a.m. to 4:30 p.m.

• Speak to a representative: 828-264-3671
• Email: nrlp-csr@appstate.edu
• Office: 146 Faculty Street Extension, Boone

Please note, all voicemails and emails received after business hours will be addressed as soon as possible.

Need to charge an electric vehicle? New River Light & Power’s EV charging station is available and free of charge.

Internet Access

Public Wi-Fi access points (asu-visitor) are available on App State’s Boone campus:

• Belk Library and Information Commons
• Blue Ridge Parking Deck (Stadium) — entire deck
• Central Dining Hall
• College Street Parking Deck (Library) — top level
• Plemmons Student Union
• Sanford Mall

ITS Support Services

Monday – Friday, 8 a.m. – 5 p.m.
Anne Belk Hall, Room 140
Limited services are available