Below is a list of resources. More will be added as they become available.
For immediate emergency assistance, call 911.
Sections on this page:
FEMA Assistance for Homeowners and Renters
Homeowners and renters in Watauga County can apply for FEMA assistance after Hurricane Helene.
3 Ways to Apply for Disaster Assistance:
- Online: disasterassistance.gov
- FEMA App: Download the FEMA App
- Call: 1-800-621-3362 from 7 a.m. to 11 p.m.
IMPORTANT: Document your damages now! Photograph the damages and items you have to throw away. More information about how to apply.
Emergency Shelter
Holmes Convocation Center (111 Rivers Street)
In partnership with the Red Cross.
Food, water and beds available to students and community members. Off-campus students, faculty and staff in need of shelter should call 1-800-RED-CROSS (733-2767).
Disaster Relief Hub
Resources and support for faculty, staff and students with representatives from Counseling & Psychological Services, Case Management, Emergency Management, Financial Aid, Off-Campus Student Services, the Student Legal Clinic and App State Disaster Relief Recovery Fund.
Monday – Friday
10 a.m. – 3 p.m.
Office of the Dean of Students
Plemmons Student Union (3rd Floor, Room 324)
Non-Emergency Phone Numbers
- 828-262-2000 Appalachian State University’s Main Line
- Monday – Friday, 8 a.m. – 5 p.m.
- 828-268-6200 Boone Town Hall
- Monday – Friday, 8 a.m. – 5 p.m., hours subject to change
- 828-263-4178 Appalachian Medical Reserve Corps Non-Emergency Call Center
- For non-urgent inquiries and reports related to storm impacts
- Leave a message and calls will be returned in the order they are received
Food
Central Dining Hall
Monday – Friday, 9:30 a.m. – 8 p.m.
Crossroads
Monday – Thursday, 10 a.m. – 7:30 p.m.
Trivette Market
Monday – Friday, 1 – 9 p.m.
Health Care
M.S. Shook Student Health Service
Monday – Friday, 8 a.m. – 3:30 p.m.
Urgent care, illness/injury visits, lab, pharmacy and psychiatry services are available. Limited X-ray services are available..
Routine appointments will be rescheduled.
Counseling
Counseling for Students
If in the Boone area and experiencing an urgent mental health concern, call the Counseling Center at 828-262-3180 and select the option to speak with the counselor on call.
Counselors available in-person for Let’s Talk
3rd Floor of the Student Union, outside the Disaster Relief Hub / Dean of Students Office
Tuesday - Friday, 10 a.m. – 3 p.m.
TeleTalk Consultations are available for App State students.
Monday – Friday, from 1 – 3 p.m.
Visit Let’s TeleTalk to access the Zoom link
For additional mental health emergency resources, visit the Counseling and Psychological Services website.
Counseling for Faculty and Staff
If you’re a faculty or staff member experiencing a mental health emergency, please call 911 or the Daymark Recovery Services Crisis Line at 866-275-9552. (Boone) or Catawba Valley Healthcare Mobile Crisis Management 828-695-2511 (Hickory).
For support, referrals or to schedule a counseling appointment, contact Counseling for Faculty and Staff (CFS) at 828-262-4951. A CFS team member will respond to provide assistance or set up an appointment.
Laundry
Washers & Dryers available at no cost. Show your App State ID.
Monday – Friday, 8 a.m. – 8 p.m.
- Faculty & Staff: Thunder Hill (park in New River Lot)
- Off-campus Students: Laurel Creek (park in Blue Ridge Lot)
Wellness
University Recreation
Student Recreation Center
Monday – Friday, 11 a.m. – 7 p.m.
Mt. Mitchell Fitness Center
Monday – Friday, 10 a.m. – 4 p.m.
Building Access
Faculty may access their offices to retrieve items, with the exception of the Holmes Center academic areas, Leon Levine Hall, Rankin Science Building, Varsity Gym and Walker Hall.
Belk Library and Information Commons
Monday – Friday, 9 a.m. – 5 p.m.
Public computers, printing, power and charging stations are available.
Plemmons Student Union
Monday – Friday, 10 a.m. – 8 p.m.
New River Light & Power
For power restoration updates, an outage map and information about disconnecting service, please contact New River Light & Power’s customer service.
Latest updates and information:
- Website: nrlp.appstate.edu
- Facebook: @New River Light & Power
- Instagram: @New_River_LP
- X: @New_River_LP
Customer Service
Monday through Friday, 8 a.m. to 4:30 p.m.
- Speak to a representative: 828-264-3671
- Email: nrlp-csr@appstate.edu
- Office: 146 Faculty Street Extension, Boone
Please note, all voicemails and emails received after business hours will be addressed as soon as possible.
Need to charge an electric vehicle? New River Light & Power’s EV charging station is available and free of charge.
Internet Access
Public Wi-Fi access points (asu-visitor) are available on App State’s Boone campus:
- Belk Library and Information Commons
- Blue Ridge Parking Deck (Stadium) — entire deck
- Central Dining Hall
- College Street Parking Deck (Library) — top level
- Plemmons Student Union
- Sanford Mall
ITS Support Services
Monday – Friday, 8 a.m. – 5 p.m.
Anne Belk Hall, Room 140
Limited services are available
Community Resource Information
- Town of Boone: Boone and Watauga County Resources and Services
- Boone Area Chamber of Commerce: Watauga County Resource Information
- UNC Health Appalachian: Community and Employee Resources
- Catawba County: Hurricane Helene Updates
- The Chamber of Catawba County: Hurricane Helene Business & Community Resources
Volunteer Opportunities
Appalachian Medical Reserve Corps
Coordinating volunteers with state and national emergency response teams.
Sign up using this interest form.
Samaritan’s Purse
Tree work, debris cleanup, roof tarping and mud outs.
Sign up at spvolunteer.org.
American Red Cross
volunteerconnection.redcross.org/
Donation Opportunities
Funds
- App State Disaster Relief Recovery Fund: Support impacted students, faculty and staff
- Boone Area Chamber of Commerce Foundation: Small business and community assistance
- North Carolina Disaster Relief Fund
Supplies
A list of the most pressing community needs is updated daily. Contact the Boone Area Chamber of Commerce at info@boonechamber.com or 828-264-2225 to schedule a donation delivery.
Boone Chamber Drop-off location:
The Summit Pickleball Facility
278 Industrial Park Drive, Boone
Scheduled deliveries only