Process for COVID-19-related dining and on-campus housing refunds, Spring 2020

Posted 04/06/20 at 5:20 p.m.

On Monday, March 30, UNC System Interim President Bill Roper announced that the System was committed to prorated reimbursements of payments for unused housing and dining services as a result of the rapid response to COVID-19. App State recognizes many students are facing financial hardship as a result of major disruptions caused by COVID-19, and has prioritized an expedient refund process.

Refund payment processes have already begun and are expected to be completed within two weeks.

Refunds will be processed through Student Accounts to address any outstanding balances due to the university with the remaining credit balance issued as refunds.

Refunds will not roll over to the fall 2020 semester as this could negatively impact a student’s financial aid package for the next academic year. All prorated refunds will be returned to the student.

On-campus housing refunds

All students not currently living in a residence hall will receive a prorated credit for housing applied to their student account effective March 23 – May 8, 2020. (For students granted exceptions to live in a residence hall after March 23 refunds will be prorated based on the date of check out.) The prorated housing credit will be processed through student accounts.

To make an appointment to complete your housing check out, visit housing.appstate.edu.

Dining refunds

All students with a dining plan and who are not actively using their meal plan accounts will receive the remaining balance as a refund or credit applied to their student account. Students who are actively using their meal accounts will be contacted individually and will be offered the opportunity to receive a refund or to continue using their meal accounts.

About the refund process

• To ensure your refund will arrive as quickly as possible, be sure you are signed up for direct deposit. View instructions to set up direct deposit here.

• For those not signed up for direct deposit, checks will be mailed to the address on file. Verify your mailing address here.

For expenses initially paid via distribution from a 529 College Savings Plan, students, parents, and authorized users are encouraged to consult their plan advisor/administrator upon receipt of a refund.

Other fees

The UNC System has not required that constituent institutions refund any additional fees at this time. Appalachian State University remains open and continues to provide a number of fee-based services to students. If additional guidance or refund policy updates are received from the UNC System Office, we will communicate additional information via email and post updates to appstate.edu/coronavirus.

For questions on your student account

We look forward to speaking with you to answer any questions. Please contact us at: studentaccounts@appstate.edu.

Latest updates

The latest information about the university’s response to COVID-19 is posted here.